1. Overview
KeskTurg ("we," "our," or "us") operates the KeskTurg community marketplace platform (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our Platform.
KeskTurg is a communication platform only. We provide the technical infrastructure that allows Sellers, Customers, and Riders to discover and communicate with each other. We do not participate in, facilitate, or guarantee any transactions, deliveries, or agreements between users.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when using the Platform, including:
- Account Information: Name, email address, phone number, and business details (for Sellers).
- Profile Information: Store name, description, logo, location, and menu items (for Sellers).
- Order Communication: Messages exchanged between Sellers, Customers, and Riders through our platform.
- Location Data: GPS coordinates you choose to share for store location or delivery tracking.
2.2 Information Collected Automatically
When you access the Platform, we may automatically collect:
- Device Information: Device ID, browser type, operating system, and IP address.
- Usage Data: Pages visited, time spent, and interactions with the Platform.
- Cookies: Small data files stored on your device to improve your experience.
3. How We Use Your Information
We use the collected information solely to:
- Operate and maintain the Platform's communication features.
- Connect Sellers with potential Customers by displaying store profiles and menus.
- Enable messaging between Sellers, Customers, and Riders.
- Improve and personalize the Platform experience.
- Communicate with you about Platform updates and changes.
- Prevent fraudulent or unauthorized use of the Platform.
We do not sell, rent, or trade your personal information to third parties.
4. How We Share Your Information
We may share your information in the following limited circumstances:
- Between Platform Users: Information you provide (such as store details, contact information, or messages) is shared with other users of the Platform as necessary for communication purposes. For example, a Customer's order details are shared with the Seller they are ordering from.
- Service Providers: We may engage third-party services (such as hosting, analytics, or maps) that process data on our behalf under strict confidentiality obligations.
- Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
⚠️ Important: Platform Role
KeskTurg acts solely as a communication intermediary. We are not a party to any transaction, sale, or delivery between Sellers, Customers, and Riders. Information you share with other users through our Platform is shared at your own discretion, and we have no control over how those users may use or further disclose that information.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. When your information is no longer needed, we will securely delete or anonymize it.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your personal information.
- Object to or restrict certain processing of your information.
- Withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the information below.
8. Cookies
We use cookies and similar tracking technologies to enhance your experience on the Platform. You can control cookie settings through your browser. Disabling cookies may affect certain functionality of the Platform.
9. Third-Party Links
The Platform may contain links to third-party websites or services (such as payment gateways integrated by Sellers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
The Platform is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on the Platform and updating the "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: support@keskturg.com
Address: KeskTurg, [Business Address]